Shipping policy

We aim to deliver your order as quickly and safely as possible. Please review the details below regarding processing and delivery.

Order Processing

  • All orders are processed within 2–4 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times & Methods

  • Domestic (Hong Kong): 2–5 business days.

  • International: 7–20 business days depending on destination, courier, and customs clearance.

  • Delivery times are estimates only and cannot be guaranteed.

Shipping Costs

  • Shipping fees are calculated at checkout based on weight and destination.

  • Some promotions may include free shipping offers.

Tracking Your Order

  • Once your order ships, you will receive a confirmation email with a tracking number.

Customs & Duties

  • International customers are responsible for any customs duties, VAT, or import fees charged by their country.

  • Reptiva is not responsible for delays caused by customs.

Delays & Liability

  • While we work with trusted courier partners, Reptiva is not liable for delays caused by courier issues, weather, strikes, or unforeseen circumstances beyond our control.